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When the Agent Experience Suffers, So Does Customer Experience

When the Agent Experience Suffers, So Does Customer Experience In today’s environment, agent stress and turnover are rising, highlighting the inadequacy of traditional tools. Real-time guidance and coaching during issue resolution are essential to empower agents and meet evolving customer expectations. With Uniphore’s conversational AI and automation, agents can efficiently address concerns, display empathy, and foster productive conversations. By integrating rule-based guidance with AI-powered assistance, the solution enhances both efficiency and effectiveness. Discover how Uniphore’s U Assist solution provides tailored support, offering rule-based and AI-powered options to meet diverse needs.

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Empower Agents by enhancing efficiency with Automated Call and Chat Summarization

Empower Agents by enhancing efficiency with Automated Call and Chat Summarization Explore the power of U-Assist’s automated call and chat summarization, enabling agents to capture customer intent, resolution steps, and outcomes efficiently. Automatically generate summaries for concurrent chats, boosting productivity and minimizing wrap-up time. Streamline After-Call Work (ACW) processes for operational efficiencies and enhanced customer satisfaction.  Explore how U-Assist’s auto summarization feature, seamlessly integrated into the X platform, revolutionizes agent performance, and elevates customer relationships. Learn more and experience seamless summarization for call and chat conversations, ensuring consistent and accurate reporting.

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The 2024 HealthTech Software Playbook

The 2024 HealthTech Software Playbook The healthcare sector is increasingly becoming a prime target for cybercriminals, with third-party vendors and their cloud services posing significant vulnerabilities.In 2022, there was a 74% increase in cyber attacks against healthcare organizations. The pressing issue sheds light on the escalating people crisis advocating for digital transformation to address workforce challenges.The 2024 HealthTech Playbook by Onymos addresses these challenges faced by leaders in the healthcare and MedTech software sectors. Read more about how it draws attention to the ongoing crisis in healthcare sector, underscoring the dedication and commitment of healthcare professionals while providing solutions for digital transformation initiatives as essential measures to address workforce challenges and enhance operational efficiency in healthcare  

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Success Story: How Master Data Management Can Deliver a Customer 360 Solution

How Master Data Management Can Deliver a Customer 360 Solution Embark on the debut presentation of our 2023 Client Success Quarterly Webinar Series, in which Red Wing Shoes, an American footwear company founded in 1905, and their Director of Enterprise Data & Advanced Analytics will be featured. This webinar, part of Semarchy’s initiative to showcase client success stories, takes you through Red Wing Shoes’ journey with Semarchy’s unified data platform. Explore how this historic American footwear company strategically funded a Consumer Master Data Management solution, utilizing Semarchy to enhance in-house Marketing ROI, adhere to regulatory standards, and seamlessly integrate with Salesforce for a Consumer 360 solution. Key discussion points encompass tackling data quality challenges, securing funding for data projects, navigating CCPA compliance, and the evolution from Consumer 270 to Consumer 360 in the Point of Sale (POS) landscape. Data leaders and executives will glean insights into the operational and cost perspectives of MDM projects, fostering informed decision-making. Seize this opportunity to absorb real-world experiences, lessons learned, and forward-thinking strategies in the dynamic realm of data management.

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Why You Need Data Management – Getting Executive Buy In

Why You Need Data Management – Getting Executive Buy In A Data Architecture Strategies Webinar Achieving a data-driven organization is a crucial objective across industries, but convincing executives of the significance of the “back end” – Data Management – can be challenging. This webinar will help to gain practical insights and real-world tips to effectively advocate for Data Management as a core foundation for a data-driven approach. • Key takeaways include understanding the pivotal role of data management in modern companies, mastering best practices for presenting the case to senior leadership, and learning how to craft a successful data management strategy. • The session will guide you on initiating this process, providing essential tools to jumpstart your planning efforts. Elevate your organization’s data-driven potential by attending this webinar, where you’ll acquire actionable knowledge to secure executive buy-in and drive successful data management implementation. Don’t miss the chance to propel your organization towards data excellence.

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Retail and eCommerce Master Data Management & Data Governance Report

Retail and eCommerce Master Data Management & Data Governance Report This eBook offers a comprehensive overview of MDM and its crucial role in the digital retail realm. Learn why establishing a solid data governance framework is essential for maintaining data quality and compliance amidst evolving privacy regulations. Benefit from real-world case studies showcasing successful MDM and data governance implementations, providing insights into growth strategies. The eBook also includes a practical, step-by-step guide for implementing MDM in your retail business, addressing common challenges. Explore the influence of emerging technologies like AI, blockchain, and cloud computing on MDM, and gain insights into future trends to stay ahead of the curve. Take charge of your data, join the customer data revolution, and redefine your business strategy and customer experience by downloading “The Customer Data Revolution: Retail and eCommerce Master Data Management & Data Governance” now.

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Powerful Data Management for Retail and e-Commerce Players

Powerful Data Management for Retail and e-Commerce Players Unlock the potential of your retail or e-commerce business with Semarchy’s insightful eBook, focusing on robust retail data management capabilities. Tailored for retail data leaders, this resource guides organizations in reclaiming control of their data to enhance business knowledge and performance. The Semarchy Unified Data Platform provides powerful solutions for traditional retail and e-commerce entities, addressing concerns ranging from product placement to competitive pricing and consumer preference. Notably, the eBook highlights that over 75% of Master Data Management programs are predicted to fall short of business expectations by 2025, emphasizing the critical need for effective data management. Through Master Data Management, businesses can centralize their data on one intelligent platform, facilitating the consolidation of enterprise data and enabling quicker, better-informed decisions. The eBook concludes with a practical approach, outlining four essential steps to kickstart your journey toward effective retail data management. Don’t miss the opportunity to improve your business strategy – dive into Semarchy’s eBook and elevate your data management game.

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The Importance of Master Data Management, Governance, and Data Integration in the Retail Industry

The Importance of Master Data Management, Governance, and Data Integration in the Retail Industry Transform your retail business with our eye-catching infographic, “The Importance of Master Data Management, Data Governance, and Data Integration in the Retail Industry.” This visually appealing guide breaks down complex strategies into a digestible format, empowering you to wield your data effectively. Master Data Management (MDM) is spotlighted as the linchpin of success, ensuring that critical business data stays consistent and accurate. Delve into Data Governance to grasp the framework for maintaining top-notch data quality, protection, and privacy in your retail operations. Learn the ropes of Data Integration, discovering how to merge information from various sources for meaningful insights. These strategies aren’t just about data—they’re about giving your retail business a competitive edge, streamlining operations, and delivering a superior customer experience. Stay ahead in the retail game by understanding and implementing these essential data management techniques.

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Digital Transformation Case Study – Leading University

Digital Transformation Case Study – Leading University  Digitally Transforming Student Health Data When the University of Cincinnati sought to digitize cumbersome manual processing of student health records, they turned to Onymos DocKnow. Integrating AI-powered optical character recognition (OCR) directly into student and staff portals, DocKnow now extracts critical data from documents uploaded by students. Staff easily verify information via an intuitive web interface. Bounding boxes, zoom functionality, and other smart tools simplify and speed up workflows. The result? Faster, more efficient, and cost-effective data processing that creates a better experience for everyone. Download Case Study

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Why Pro Code is Better for Healthcare IoT?

Why Pro Code is Better for Healthcare IoT Built for Ownership: Pro-Code for Healthcare IoT When healthcare companies build connected devices, they need software they fully own and control. However, many lack the internal skills to code custom solutions, turning to low-code/no-code as the only option. The result? Systems that lack customization, IP protection, and data security.  Download the Guide

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