Proactive IT Management
Proactive IT Management Most IT helpdesks are built to handle incidents reactively, using a process that looks something like this: Incident is identified via a ticket from a technician or end user Incident is investigated and a resolution is identified Remediation is implemented Resolution is verified and submitter is notified This reactive IT management model: Forces the IT team to rely on a negative outcome before a user takes action and notifies the team for
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