One of the many things the past circumstances has taught agencies is the value of emerging technology like artificial intelligence (AI). That’s especially true at government contact centers: Over the past year, AI chatbots and voice bots have alleviated much of the strain placed on federal agents, who were faced with needing to shift and quickly.

The need to deploy and develop solutions to improve responsiveness and drive positive citizen outcomes is critical. The need to provide empathetic customer service is being there for your constituents, regardless of time or location. Unlike current operations, AI chatbots and voice bots can meet the citizen regardless of the time or place, creating an “always on” approach that many have come to expect from the private sector.

Download the article to learn how:

• AI helps agencies, agents and citizens
• Chatbots and voicebots allow agents to deliver empathy
• AI scales government agency services