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The Insider’s Guide to Modern PPM

MARKETER’S GUIDE FÜR FIRST-PARTY DATEN: VORTEILE & STRATEGISCHE AKTIVIERUNG What other guides won’t tell you about how to evolve portfolio management approaches and the technology to get there PMOs have long been a mighty oak, standing firm to ensure projects are delivered on time and on budget. This rigidity is becoming a liability. Gartner predicts that by 2025, 75 percent of all PMO value measures will be based on strategic business value, rather than on

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Planning Deconstructed

Planning Deconstructed 5 Types of Planning Crucial to Delivering on Strategy with a Dynamic and Continuous Approach Wouldn’t it be great if achieving company goals and objectives were as easy as the crow flies: Winging it from point A to point B via the quickest, most direct route possible? Instead, it’s more often like a slog over a mountain range: Getting a group of people to traverse all sorts of difficult terrain amid constantly changing

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Employee Engagement: The Key to Great Customer Experiences

Employee Engagement: The Key to Great Customer Experiences The philosophy behind optimising contact centre performance has fundamentally changed.  Contact centre managers and supervisors used to ask, “How do we get our agents to perform better?” In contrast, today’s contact centre leaders are asking, “How do we create an environment where our agents want to perform their best every day?”  The reason for this shift is simple. Research clearly shows that highly engaged contact centre employees

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