Resources

Empower Agents by enhancing efficiency with Automated Call and Chat Summarization Explore the power of U-Assist’s automated call and chat summarization, enabling agents to capture customer intent, resolution steps, and outcomes efficiently. Automatically generate summaries for concurrent chats, boosting productivity and minimizing wrap-up time. Streamline After-Call Work (ACW) processes for operational efficiencies and enhanced customer satisfaction.  Explore how U-Assist’s auto summarization feature, seamlessly integrated into the X platform, revolutionizes agent performance, and elevates customer relationships.

How Master Data Management Can Deliver a Customer 360 Solution Embark on the debut presentation of our 2023 Client Success Quarterly Webinar Series, in which Red Wing Shoes, an American footwear company founded in 1905, and their Director of Enterprise Data & Advanced Analytics will be featured. This webinar, part of Semarchy’s initiative to showcase client success stories, takes you through Red Wing Shoes’ journey with Semarchy’s unified data platform. Explore how this historic American