Rebuild trust in government with empathetic service at scale

Trust in government institutions is at a near-historic low. Last year, there was an executive order to rebuild that trust by addressing the challenges constituents face in accessing government services. The directive called for agencies to rethink service delivery to focus on the experience of the people they serve.

For agencies that are hampered by outdated systems and insufficient staff, that can be a formidable challenge. But it’s not impossible. With efficient digital solutions, some agencies are already deploying intuitive systems that make it easier for citizens to get the help and services they need.

Discover five key systems to integrate into your citizen experience workflows.

• To bring empathy to the citizen experience
• Systems enable empathy at scale
• A virtual contact center transformed the Alaska Department of Health and Social Services