By / Delivering on the Multichannel Experience: A Unified Approach Supported by Automation Give customers the multichannel experience they want. The latest IDC Technology Spotlight highlights the power of uniting multichannel support, automation, and data. For your business, this means: Improving response times and empathy with automationSupporting customers on their channel of choiceCreating a seamless customer journey Select Country* Afghanistan Aland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Bulgaria Burkina Faso Burundi Côte d'Ivoire Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Curacao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji 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Romania Russia Rwanda Saint Barthelemy Saint Helena, Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Select Industry* Accounting Airlines/aviation 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Industrial Automation Information Services Information Technology And Services Insurance International Affairs International Trade And Development Internet Investment Banking Investment Management Judiciary Law Enforcement Law Practice Legal Services Legislative Office Libraries Logistics And Supply Chain Luxury Goods & Jewelry Machinery Management Consulting Manufacturing Maritime Market Research Marketing And Advertising Mechanical Or Industrial Engineering Media Production Medical Devices Medical Practice Mental Health Care Military Mining & Metals Motion Pictures And Film Museums And Institutions Music Nanotechnology Natural Resource Products Newspapers Non-profit Organization Management Oil & Energy Online Media Outsourcing/offshoring Package/freight Delivery Packaging And Containers Paper & Forest Products Performing Arts Pharmaceuticals Philanthropy Photography Plastics Political Organization Primary/secondary Education Printing Professional Training & Coaching Program Development Public Policy Public Relations And Communications Public Safety Publishing Railroad Manufacture Ranching Real Estate Recreational Facilities And Services Religious Institutions Renewables & Environment Research Restaurants Retail Security And Investigations Semiconductors Shipbuilding Space Sporting Goods Sports Staffing And Recruiting Supermarkets Telecommunications Textiles Tobacco Translation And Localization Transportation/trucking/railroad Utilities Venture Capital & Private Equity Veterinary Warehousing Wholesale Wine And Spirits Wireless Writing And Editing Other Select Company Size* Micro (1 - 9 Employees) Small (10 - 49 Employees) Medium-Small (50 - 199 Employees) Medium (200 - 499 Employees) Medium-Large (500 - 999 Employees) Large (1,000 - 4,999 Employees) XLarge (5,000 - 10,000 Employees) XXLarge (10,000+ Employees) Select Job Title* Chief Advanced Technology Engineer Chief engineer Chief Engineer for Automotive Development Driving Dynamics and Experience Chief Engineer Edge vehicle Chief Engineer Global vehicle architecture engineer VP of Engineering VP of Product Development VP of Connective Vehicle Engineering VP of Embedded software and Controls VP of for Automotive Development VP of Product Management VP of Software Engineering VP of Emerging Technology and Innovation VP of Global Product VP of Technology VP of AV and Mobility Strategy Head of Engineering Head of Product Development Head of Connective Vehicle Engineering Head of Embedded software and Controls Head of for Automotive Development Head of Product Management Head of Software Engineering Head of Emerging Technology and Innovation Head of Global Product Head of Technology Head of AV and Mobility Strategy Director Engineering Director Product Development Director Connective Vehicle Engineering Director Embedded software and Controls Director for Automotive Development Director Product Management Director Software Engineering Director Emerging Technology and Innovation Director Global Product Technical Director AV and Mobility Strategy Director Manager Engineering Manager Product Development Manager Connective Vehicle Engineering Manager Embedded software and Controls Manager for Automotive Development Manager Product Management Manager Software Engineering Manager Emerging Technology and Innovation Manager Global Product Technical Manager AV and Mobility Strategy Manager Other All information that you supply is protected by our Privacy Policy. 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