Four ways AI helps agencies provide unparalleled service
Four ways AI helps agencies provide unparalleled service One of the many things the past circumstances has taught agencies is the value of emerging technology like artificial intelligence (AI). That’s especially true at government contact centers: Over the past year, AI chatbots and voice bots have alleviated much of the strain placed on federal agents, who were faced with needing to shift and quickly. The need to deploy and develop solutions to improve responsiveness and
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