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When the Agent Experience Suffers, So Does Customer Experience

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When the Agent Experience Suffers, So Does Customer Experience In today’s environment, agent stress and turnover are rising, highlighting the inadequacy of traditional tools. Real-time guidance and coaching during issue resolution are essential to empower agents and meet evolving customer expectations. With Uniphore’s conversational AI and automation, agents can efficiently address concerns, display empathy, and foster productive conversations. By integrating rule-based guidance with AI-powered assistance, the solution enhances both efficiency and effectiveness. Discover how Uniphore’s

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Empower Agents by enhancing efficiency with Automated Call and Chat Summarization

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Empower Agents by enhancing efficiency with Automated Call and Chat Summarization Explore the power of U-Assist’s automated call and chat summarization, enabling agents to capture customer intent, resolution steps, and outcomes efficiently. Automatically generate summaries for concurrent chats, boosting productivity and minimizing wrap-up time. Streamline After-Call Work (ACW) processes for operational efficiencies and enhanced customer satisfaction.  Explore how U-Assist’s auto summarization feature, seamlessly integrated into the X platform, revolutionizes agent performance, and elevates customer relationships.

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The 2024 HealthTech Software Playbook

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The 2024 HealthTech Software Playbook The healthcare sector is increasingly becoming a prime target for cybercriminals, with third-party vendors and their cloud services posing significant vulnerabilities.In 2022, there was a 74% increase in cyber attacks against healthcare organizations. The pressing issue sheds light on the escalating people crisis advocating for digital transformation to address workforce challenges.The 2024 HealthTech Playbook by Onymos addresses these challenges faced by leaders in the healthcare and MedTech software sectors. Read

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Success Story: How Master Data Management Can Deliver a Customer 360 Solution

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How Master Data Management Can Deliver a Customer 360 Solution Embark on the debut presentation of our 2023 Client Success Quarterly Webinar Series, in which Red Wing Shoes, an American footwear company founded in 1905, and their Director of Enterprise Data & Advanced Analytics will be featured. This webinar, part of Semarchy’s initiative to showcase client success stories, takes you through Red Wing Shoes’ journey with Semarchy’s unified data platform. Explore how this historic American

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