Welcome to Adobe’s 2023 Digital Trends –Financial Services in Focus report based on our annual global survey in collaboration with Econsultancy.

Now in its 13th year, it continues to be a constant in the customer experience landscape. And as today’s digital economy evolves, driving growth for financial service institutions (FSIs) worldwide, this much is clear: cutting-edge technologies are empowering individuals, transforming businesses
and connecting people more than ever. Above all, dynamic customer expectations continue to dominate the conversation.