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Digital Trends Report Discover the digital trends being navigated now. See insights and trends from consumers, marketers, and professionals. What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why:  72% of marketers say meeting customer expectations is more difficult than a year ago  79% of service professionals say it’s impossible to provide great service without full customer context  80% of customers say the experience a company provides is […]

Digital Trends Report

Discover the digital trends being navigated now.

See insights and trends from consumers, marketers, and professionals. What’s next in a digital-first world? Find out in our “Digital Trends Report,” where you’ll learn why: 

  • 72% of marketers say meeting customer expectations is more difficult than a year ago 
  • 79% of service professionals say it’s impossible to provide great service without full customer context 
  • 80% of customers say the experience a company provides is as important as its products or services
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