1 Google Review = 25 Phone Calls: What Your Phone Data Reveals
Google Reviews are trusted by your customers and provide key feedback. But they don’t tell the full story.
For every review, businesses receive 25 phone calls packed with unfiltered insights you can use to improve customer experience and boost ratings.
Explore the research to learn:
- What phone conversations reveal that reviews miss
- How sentiment trends vary across business types and locations
- How sentiment analysis can help turn feedback into more positive reviews
